Shipping policy

SHIPPING

Tile America offers reliable shipping options for customers throughout the region and nationwide.

Shipping Methods

• Local Delivery: Available within our service area. Contact us for rates and scheduling.
• Freight Shipping: For orders outside our local delivery area. Costs vary based on weight, distance, and destination.
• Pickup: Available at all Tile America showrooms. Please allow 3-5 business days for order preparation.

Shipping Timeline

• Orders placed with 50% deposit are prepared immediately
• Local delivery typically occurs within 5-10 business days
• Freight shipping may require 2-3 weeks depending on destination
• Pickup orders are ready within 3-5 business days of payment

Important Shipping Information

Please note: Tile and stone materials are heavy and fragile. Shipping costs are calculated based on weight and destination. All shipping costs are the customer's responsibility unless otherwise agreed upon in writing.

For accurate shipping quotes on your specific order, please contact Tile America directly with your order details and delivery address.

Delivery Verification

Upon delivery, please inspect your order immediately for any damage or discrepancies. Report any issues within 24 hours of delivery. Once accepted, we cannot be responsible for damage that occurs after delivery.